Parkmobile - Frequently Asked Questions

You should use the phone number registered to your Parkmobile account. This is because the system will recognise that number as being associated with your Parkmobile account.

You can have multiple mobile/landline numbers registered against your Parkmobile account. You can change or add to the mobile/landline numbers registered to your account via my parkmobile or call our Helpdesk on 0905 159 0333 (Calls cost 60p per minute from a landline, calls from mobiles may cost more; cost varies depending on the mobile provider and your contract).

If you find you are no longer put through to the automated service, please check your Caller ID setting is set to “enabled” on your mobile phone so that our systems can identify your mobile number.

Parkmobile's automated service relies on your mobile phone sending its Caller ID number so that we know it’s you when you call. If we cannot recognise you, you will be diverted to our Helpdesk.

It could also be that you have changed your mobile phone number since you first registered. If this is the case, please contact us or change your mobile number yourself by going to your own customer account pages on our Parkmobile website.

If you are still experiencing problems using the Parkmobile IVR system, please contact our Helpdesk via helpdesk@parkmobile.com or on 0905 159 0333 (Calls cost 60p per minute from a landline, calls from mobiles may cost more; cost varies depending on the mobile provider and your contract).

Yes, you can have multiple mobile numbers registered against your Parkmobile account. You can change the mobile numbers registered online via my parkmobile. Or call our Helpdesk on 0905 159 0333 (Calls cost 60p per minute from a landline, calls from mobiles may cost more; cost varies depending on the mobile provider and your contract).

If you have problems activating/deactivating, for example your mobile phone battery is low, you can use another phone to call us but the IVR system will not recognise your number so you will be automatically put through to the Helpdesk on 0905 159 0333 (Calls cost 60p per minute from a landline, calls from mobiles may cost more; cost varies depending on the mobile provider and your contract) and we shall activate/deactivate the transaction for you. Alternatively you can email our helpdesk at helpdesk@parkmobile.com or you can logon to my parkmobile and deactivate your parking.

If your phone has been stolen, please contact our Helpdesk on 0905 159 0333 (Calls cost 60p per minute from a landline, calls from mobiles may cost more; cost varies depending on the mobile provider and your contract) or email our Helpdesk at helpdesk@parkmobile.com and your Parkmobile account can be blocked immediately.