Parkmobile - Frequently Asked Questions

Yes, Companies can register multiple vehicles onto one company account.

The Company can choose to pay a membership fee of £1.00 per month (for each vehicle registered to their Parkmobile Account) plus 10p convenience surcharge on top of each parking session, or just a 20p surcharge on top of each parking transaction and no membership fee.

Charges for all vehicle parking events will be invoiced against one account. A breakdown of all parking history will be available on the Company's own account pages on the Parkmobile website.

A business account enables multiple users and vehicles to be registered to a single account. You can also allocate cost centres within each account. Parking fees for all the vehicles/cost centres will be invoiced against one account. A VAT invoice with the breakdown of each parking transaction by each vehicle will be available on your own account pages on our website.

• Form our website: www.parkmobile.co.uk
  
• By writing to us:
  Parkmobile
  1 Printworks House
  27 Dunstable Road
  Richmond
  Surrey, TW9 1UH
  + 44 845 0344 891
  
• By emailing Parkmobile: helpdesk@parkmobile.com.

Parkmobile does not deal with towed away cars. You have to speak to the relevant council/parking operator directly.

• Wandsworth Council Parking Services - 020 8871 8871 - parkingenquiries@wandsworth.gov.uk
• Leeds City Council Parking Services - 0113 395 0050 - parkingservices@leeds.gov.uk
• Basingstoke & Dean Council, Parking Services - 01256 845227 - parking@basingstoke.gov.uk
• New Forest District Council Parking Services - 01590 646123 - parking.office@nfdc.gov.uk

Alternatively you can call the London wide TRACE service on 020 7747 4747 for information about any vehicles towed away in London.

Log into your customer pages on my parkmobile.

Your username and password details were sent by text to you when you first registered. If you have forgotten these they can be requested again and details will be sent to your registered mobile number.

Within your personal page you can:

• Add/Amend mobile phones registered to use the service.
• Update payment card information.
• View parking history.
• Change the vehicle on your account.

Alternatively contact our Helpdesk via helpdesk@parkmobile.com on 0905 159 0333 (Calls cost 60p per minute from a landline, calls from mobiles may cost more; cost varies depending on the mobile provider and your contract) if you have lost or forgotten your login details or click on the “forgot my password” button to be sent your details via email.

Contact our Helpdesk via helpdesk@parkmobile.com or call the telephone number displayed on the payment machine on the Parkmobile sticker.

The Parkmobile mobile phone parking system can be used for on-street parking and in off street car parks. Instead of looking for the right change and a parking machine that works, you can activate your parking using your mobile phone after registering with us.