Parkmobile - Frequently Asked Questions

You can register for a Parkmobile account online or by calling the number displayed on the Pay & Display machines and lamp posts. You can register with us at the time you park or in advance. Please have ready your:

• Vehicle Registration (VRM)
• Credit/debit card details
• Mobile phone you wish to register for the service

Please note that your mobile phone number will be how we identify you as the account holder when you call our automated service.

Once registered, we will send you a text with your username and password to access your customer pages on our website. It is important that you keep this text information as you can for example:

• Change your registered vehicle or add more,
• Change your mobile/landline number,
• Obtain a parking history receipt,
• And much, much more!

Once you have registered, you can start using the system with your registered mobile phone/telephone number or via your internet account.

1)	Call the phone number displayed on the Parkmobile sign.
2)	You will be asked to confirm the location code via the mobile phone keypad—(zone code displayed on Parkmobile sign)
3)	Our systems will read back your selection to you for confirmation.
4)	Finally, the system will inform you of the automatic stop time for parking.
5)	When you have finished parking call the number again to deactivate and only pay for the time you use.

You can choose to stay on the line to hear the duration and cost of your parking transaction. Alternatively, you can logon to my parkmobile and check your parking history.

• London Borough of Wandsworth - 020 3003 2523
• Leeds and Otley - 0871 288 3203
• Basingstoke - 01256 269 988

Mobile call charges will vary according to your mobile phone provider and the type of contract you have with them.

1)	You call Parkmobile’s low cost activation number: 01590 202050.
2)	You will be asked to confirm the location code via your mobile phone keypad—you can see the zone code on Parkmobile’s green sign.
3)	You will be asked to confirm how long you wish to park for (i.e. 1 hour).
4)	Our systems will read back your selection to you for confirmation.
5)	Finally, we will tell you the time your parking session ends.

Option to extend parking:
If you need to stay for longer you can call us on 01590 202050 and extend your parking session.

You can choose to stay on the line to hear the duration and cost of your parking transaction. Alternatively, you can logon to your customer pages and check your parking history.

At the moment, the Parkmobile system operates in; the London Borough of Wandsworth, council operated pay & display car parks in Basingstoke, Leeds and Otley and the New Forest District (Fordingbridge, Lymington, Ringwood, New Milton, Totton, Hythe and Milford-on-Sea).

• London Borough of Wandsworth - 020 3003 2523
• Leeds and Otley - 0871 288 3203
• Basingstoke - 01256 269 988
• New Forest District - 01590 202050

You will pay the same tariff as displayed on the Pay and Display machines, plus a small convenience charge of 20p each time you park or extend your parking. Please check the Pay and Display machines and information signs around you for more detailed information. Existing parking tariffs, traffic orders, parking policies and regulations all remain the same. This mobile phone parking system serves as an alternative way of paying for parking only.

You do not need to display a parking ticket or use the Pay and Display machine as this is a cashless parking system. When using the Parkmobile system we register your parking transaction on a central system. The Parking Attendant will check the validity of your parking using your vehicle registration number. They have a hand held computer that logs onto the Parkmobile system in real time to see a list of all valid parking events in the zone you are parked in. If there is a match then everything is okay. If not then the parking attendant will take a closer look.

This depends on the local council's parking restrictions. You do not have to tell us how long you wish to park for* - your parking transaction will continue until you call to stop it or the maximum allowed parking period expires (see local tariff boards where you park to find out how long you can park for).

*Except New Forest (Fordingbridge, Lymington, Ringwood, New Milton, Totton, Hythe and Milford-on-Sea) customers, where you state at the beginning of your parking event the time that you wish to stay for (i.e. 1 hour). If you need to park for longer then you can either extend your existing parking session or start a new one at the end of the time you have purchased, subject to any length of stay restrictions which are shown on machine tariff boards.

Park your car and check the nearest Pay and Display machines or street lamp posts for the zone parking code. It will be clearly indicated which zone code you should enter.

No, you can only park where Parkmobile is operating and where you can see the Parkmobile phone parking zone code displayed on Pay and Display machines and lamp posts.

Yes, your parking history, including the charges, are accessible from your customer pages via our website.

You need to keep a record of your username and password, which we text to you after you first register.