WHAT DO I DO IF I GET A PARKING PENALTY


WHILE USING THE PARKMOBILE SYSTEM?



If you have used Parkmobile correctly, parking in accordance with the rules but have still received a parking charge notice (PCN), you should appeal in writing to the enforcement operator, which could be the local council or a private parking organisation.

Unfortunately the enforcement operator will not allow Parkmobile to intervene with any aspect of the appeal process, as it is their strict policy that customers contact them directly in writing. They issue the fines and consequently they are the only ones able to cancel them! You should as such follow the appeals procedure which is normally written on the back of the charge notice.

It is possible to provide evidence of your parking session to the enforcement operator in the form of (a) your parking history or (b) by printing a copy of the relevant receipt.  Both of these are available to download via your online account.  We sent you a text with your username and password when you first registered with Parkmobile.

If you no longer have the text or have perhaps forgotten the username and password details since then, you should login to the Parkmobile site using the login box at the top of the screen as you read this, and click on ‘forgotten user name and password’.


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