I HAVE RECEIVED A TEXT ADVISING ME


THAT I HAVE AN OUTSTANDING BALANCE TO


PAY! WHY?



We operate a monthly billing cycle in some areas and thus don’t always take payment for parking until the month following your parking sessions ie sessions booked in January may not be invoiced until the beginning of February, sessions booked in February may not be invoiced until March etc.

On occasion your payment card may have expired in the interim between you having booked the parking and our system debiting the payment.  In this instance your bank will reject the payment. Sometimes your bank will just decline the payment for reasons known only to them.
 
To rectify the situation, you should update your payment card details. This will automatically pay off the outstanding balance owed and reinstate your account for future parking payments to be taken. 
You can update your payment card in one of three ways:

Online
 
  • Login to your Parkmobile account using the login box at the top of the screen.
  • Enter your username and password (if not known click Forgotten username or password.
  • Under the Managing your Account tab select Payment Method.
  • Select Update your Payment Details.
  • Select the card type (Debit or Credit).
  • Enter the card details and click Register.
  • Select continue.
 
Automated phone system
 
Call our automated number 0203 003 2523. You will hear our welcome message and will be offered a menu of options, one of which is “To change your payment card details, press *”
 
  • Select the * key on your keypad.
  • The next option you will hear will be to amend your vehicle registration (press 1) or to amend your card details (press 2)  Select the number 2 on your key pad.
  • Continue to add your card details as necessary.
 
Parkmobile App
 
  • Log in to the Parkmobile app.
  • Under the heading Account select Financial.
  • Select Payment Method.
  • To change payment method select the credit or debit card option.
  • A message will pop up advising you that you will be redirected to a secure site to enter your new card details.
  • Select Next.
  • Select Card Type and complete as necessary.


SEARCH
FEEDBACK
Is your question answered?

Couldn't find the answer to your question? Please contact us.