I HAVE RECEIVED A REMINDER THAT MY


PAYMENT CARD IS DUE TO EXPIRE! WHY AND


HOW CAN I UPDATE IT?



When you use our system to pay for parking, you register the expiry date of your payment card. We issue a reminder in advance of this date to give you the opportunity to update these details at leisure rather than you having to do it the next time you call to pay for parking. To update your card details please read the article entitled “How do I update my payment card details?


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When you use our system to pay for parking, you register the expiry date of your payment card. We issue a reminder in advance of this date to give you the opportunity to update these details at leisure rather than you having to do it the next time you call to pay for parking. 

There are 3 options available to change you payment card:
1.       Via the web by logging into your online account at myparkmobile.com.
2.       Via the automated system on the phone.
3.       Via the Parkmobile App.

Online Account
 
  • Login to myparkmobile.co.uk.
  • Enter your username and password (if not known click “Forgotten username or password”.
  • Under the Managing your Account tab select Payment Method.
  • Select Update your Payment Details.
  • Select the card type (Debit or Credit).
  • Enter the card details and click Register.
  • Select continue.
 
Automated phone system
 
Call our automated number 0203 003 2523. You will hear our welcome message and will be offered a menu of options, one of which is “To change your payment card details, press *”
 
  • Select the * key on your keypad.
  • The next option you will hear will be to amend your vehicle registration (press 1) or to amend your card details (press 2)  Select the number 2 on your key pad.
  • Continue to add your card details as necessary.
 
Parkmobile App

  • Log in to the Parkmobile app.
  • Under the heading Account select Financial.
  • Select Payment Method.
  • To change payment method select the credit or debit card option.
  • A message will pop up advising you that you will be redirected to a secure site to enter your new card details.
  • Select Next.
  • Select Card Type and complete as necessary.


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