I HAVE PAID MORE THAN ONCE FOR THE SAME


PERIOD OF TIME. HOW DO I OBTAIN A REFUND?



If you have inadvertently paid more than once on the same day using Parkmobile either as a duplicate payment for the same vehicle in error, or because you have paid for an incorrect vehicle initially  before paying again for the correct vehicle, you will need to seek a refund from the car park operator. 

Parkmobile will always confirm to you whether your payment has been successful or not during any of our booking processes. This will be an automated spoken during the call when using our telephone service, or by an on-screen display with the web and mobile apps.

Should you ever be unsure whether your payment was successful, you can either redial the telephone service where you will be asked if you wish to extend your current session or begin a new session, login  to your Parkmobile account online where active session details will be displayed in the parking history or by viewing your session history on the mobile app.

As Parkmobile are not the recipient of the monies you pay using our service (we bank all payments direct to the operator), any refund must be sought from the operator direct. Their contact details are normally found on the car park signage.


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